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VI Canadian Exchange “Coinsquare” sheds light on the “insecure” incident on the platform, after the fear of being visited by hackers.
Coinsquare, one of the exchanges cryptocurrency largest in Canada, may have been hacked, but customer assets are still "safe and not at risk", the exchange confirmed.
Earlier this morning, we detected unusual activity on our platform and out of an abundance of caution, we decided to undergo an unscheduled maintenance period while we address this issue.
November 19, 2022
“Platform for buying, selling and trading Bitcoin, Ethereum… safe and reliable Canada” emailed a customer yesterday to report the November 19 incident.
Accordingly, a certain third party has illegally infiltrated the database containing the customer's personal information. Since then, it has exposed customer names, email, residential address, phone number, date of birth, device ID, wallet address, transaction history and user account balance.
“However, no passwords were leaked. We have no evidence that any of this password information has been viewed by malicious actors," the email states.
Soon after, Coinsquare detected the breach, promptly notified customers, and suspended operations for maintenance and troubleshooting. However, the exchange restored full service on November 26.
Full service has been restored on web and mobile, including fiat and crypto deposits/withdrawals. We thank you for your patience throughout the day and continued support
November 26, 2022
“We would like to reiterate that 100% customer funds are kept safe in cold wallets and are not used for business activities,” the company insists.
We appreciate everyone's patience and understanding. Our tech team continues to make good progress on resolving the situation. Our goal is to have the mobile platform up this evening, and we expect to have a more detailed update by 10 PM.
November 20, 2022
